Terms & Conditions
Last updated: January 2025
Please read these Terms & Conditions ("Terms") carefully before using the IEPFZone website ("Website") or engaging our professional services. By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
1. Definitions
- "IEPFZone" / "We" / "Us" / "Our" refers to Investor Zone & Unlisted Zone, the operator of the IEPFZone platform.
- "User" / "You" / "Client" refers to any individual or entity accessing our Website or using our services.
- "Services" refers to IEPF claim filing, share recovery, dematerialisation, transmission of shares, mutual fund recovery, insurance claim recovery, and related consultancy services.
- "Website" refers to iepfzone.com and all associated subdomains.
2. Acceptance of Terms
By accessing our Website or engaging our Services, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. If you are using our Services on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.
3. Nature of Services
IEPFZone is a professional services firm that assists investors and legal heirs in:
- Filing claims with the Investor Education and Protection Fund (IEPF) Authority.
- Recovering unclaimed shares, dividends, and matured deposits.
- Dematerialisation of physical shares and transmission of shares.
- Recovery of mutual fund investments and insurance claims.
- Providing consultancy and documentation support for the above.
Important: We are an independent professional services firm. We are not affiliated with, endorsed by, or acting on behalf of SEBI, the IEPF Authority, the Ministry of Corporate Affairs (MCA), or any government body. All claims are filed in your name, and the final decision rests with the respective regulatory authority.
4. Fees & Payment
- Our service fees vary based on the complexity and nature of the case. Fees will be communicated to you in writing before commencement of work.
- Payment terms (advance, milestone-based, or success-based) will be specified in your service agreement.
- Government fees, RTA charges, stamp duty, and other statutory costs are separate and borne by the client.
- All fees are non-refundable except as explicitly stated in your service agreement or required by law.
- We reserve the right to modify our fee structure; however, agreed fees for ongoing engagements shall remain unchanged.
5. Client Obligations
As a client, you agree to:
- Provide accurate, complete, and truthful information and documentation.
- Promptly respond to requests for additional documents or clarifications.
- Cooperate with regulatory authorities, company RTAs, and our team during the claim process.
- Notify us immediately of any changes in your contact details or circumstances.
- Not use our services for any unlawful purpose or to file fraudulent claims.
6. Limitation of Liability
While we strive to provide accurate and reliable services, we do not guarantee the success of any IEPF claim, share recovery, or other application. The approval of claims depends on regulatory authorities and is beyond our control.
To the maximum extent permitted by law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability shall not exceed the total fees paid by you for the specific service in question.
- We are not responsible for delays caused by government offices, RTAs, postal services, or third parties.
- Investments in securities are subject to market risks. We do not provide investment advice.
7. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of IEPFZone or its licensors and is protected by Indian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
8. Confidentiality
We treat all client information as strictly confidential. We will not disclose your personal or financial information to third parties except as necessary to process your claims (e.g., to regulatory authorities, RTAs) or as required by law. For full details, please refer to our Privacy Policy.
9. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.
10. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms.
11. Contact Information
If you have any questions about these Terms, please contact us:
IEPFZone (Investor Zone & Unlisted Zone)
232/12 New Kot Gaon, Near Shiv Mandir,
Ghaziabad, Uttar Pradesh, India — 201001
Phone: +91 84480 78847
WhatsApp: +91 84480 78847
Email: support@iepfzone.com
